PRIVACY POLICY

PRIVACY POLICY

Effective Date: May 8, 2025

Smart Glocal Services Inc. ("we", "our", "us") is committed to protecting the privacy of our customers and users. This Privacy Policy describes how we collect, use, share, and protect personal information when you access or use our website, purchase digital products, or otherwise interact with our services. This policy applies to all visitors and users of our platform within the United States and internationally, and it is designed to comply with U.S. federal and state privacy laws, as well as applicable payment card industry (PCI DSS) requirements.

1. Company Information

Smart Glocal Services Inc.
Registered Address: 1209 Orange Street, Wilmington, DE, 19801, USA
Email: support@smartglocal.info

2. Scope and Consent
By accessing our website or purchasing our services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

3. What Information We Collect
We collect the following categories of personal data:

a. Identifying Information

Name, email address, phone number (if provided)

b. Payment and Transaction Information

Card details (processed and stored securely via tokenization by certified third-party processors)
Purchase history, including items purchased, prices, and timestamps

c. Technical and Usage Information

IP address, browser type, device information, access dates/times, referring URLs

d. Communication Records

Any support requests, inquiries, or feedback submitted through our website or email

e. Cookies and Analytics

We use cookies and similar technologies to remember your preferences and improve website performance. We also use analytics tools (e.g., Google Analytics) to understand how users interact with our services.

4. How We Use Your Information
We use personal data for the following purposes:

To provide, deliver, and fulfill purchases of digital goods (e.g., Telegram Premium, Telegram Stars)
To process payments securely and issue transaction confirmations
To provide technical and customer support
To comply with legal obligations and respond to lawful requests
To monitor usage for security, fraud prevention, and platform integrity
To improve our website functionality and user experience

5. Legal Basis for Processing (where applicable)
If you are located in a jurisdiction that requires a lawful basis for processing (e.g., EU/UK), we rely on:

Contractual necessity (e.g., to fulfill your order)
Legal obligation (e.g., recordkeeping)
Legitimate interests (e.g., fraud prevention)
Consent (e.g., for marketing cookies, if used)

6. Sharing and Disclosure
We do not sell your personal information. We may disclose your data to the following third parties:

Payment providers and acquiring banks to process transactions
Service providers (e.g., hosting, customer support software) under confidentiality agreements
Regulatory authorities or law enforcement if required to comply with applicable laws or legal process
Affiliates or successors in case of a business reorganization, merger, or sale

7. Data Retention
We retain your information only for as long as necessary:

For regulatory compliance (typically 5 years post-transaction)
To fulfill contractual obligations
To resolve disputes and enforce our policies

After that, data is securely deleted or anonymized.

8. Data Security
We use physical, technical, and administrative safeguards to protect your information:

Secure Sockets Layer (SSL) encryption
Tokenized payment processing (we do not store full card numbers)
Limited employee access based on role and necessity

However, no system is completely secure. You acknowledge and accept the risk associated with digital communications.

9. International Transfers
If you access our Service from outside the United States, your information may be transferred to and processed in the U.S. where privacy protections may be different from those in your home country.

10. Your Rights
Depending on your jurisdiction, you may have the right to:

Access the data we hold about you
Correct inaccurate data
Request deletion of your data
Object to or restrict certain processing activities
Lodge complaints with a data protection authority

To exercise these rights, contact us at support@smartglocal.info

11. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us.

12. Changes to this Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Effective Date.” Continued use of our services after changes constitutes acceptance.