Terms and Conditions (End User License Agreement)
Version No. 1
Last Updated: May 8, 2025
*PLEASE READ THIS AGREEMENT CAREFULLY. BY USING THE SERVICE AND MAKING PURCHASES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ALL THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY TERM, YOU MUST NOT USE THE SERVICE OR MAKE ANY PURCHASES.
1. Introduction
This Terms and Conditions, including the End User License Agreement (the “Agreement”), is a legally binding contract between you (the “User”, “you”, “your”) and Smart Glocal Services Inc., a company incorporated in Delaware, USA (the “Company”, “we”, “us”, “our”). This Agreement governs your access to and purchase of digital software subscriptions using the Company’s services (collectively, the “Service”). By using the Service to buy software subscriptions, you agree to be bound by this Agreement. An up-to-date version of this Agreement will be posted on our website, and we may update it from time to time. If we make material changes, we will notify you via the Service or other appropriate means. We encourage you to check the “Last Updated” date above and review any changes, as continuing to use the Service after an update signifies your acceptance of the revised terms.
2. Eligibility
By using our Service, you confirm that you are of legal age of majority in your jurisdiction and that you are legally permitted to use the Service and enter into this Agreement. You must have the legal capacity and any necessary authorization to use the Service. If the laws of your jurisdiction prohibit your use of our Service or purchase of the Software (defined below), you must not use the Service. If you use the Service despite such legal prohibition, you do so at your own risk and you alone are responsible for any violation of your local laws.
3. License to Use the Service
We grant you a limited, non-exclusive, non-transferable license to access and use our Service for its intended purpose, subject to the terms of this Agreement. All rights in and to the Service (including all software, code, and content provided as part of the Service) remain the exclusive property of the Company or its licensors. You agree that you will not: copy, reproduce, modify, distribute, transmit, publicly display, sell, license, decompile, reverse engineer, or create derivative works from the Service or any part of it, except as expressly permitted by us for the purpose of using the Service. Any unauthorized use of the Service is strictly prohibited and may result in termination of the limited license granted to you.
4. Purchasing the Software Subscription
4.1. Digital Product – Software Subscription: Our Service allows you to purchase access rights (a subscription license) to certain digital software products (the “Software”). The Software offered are digital subscription services (no physical goods will be delivered). The Company is an authorized distributor of the Software, which means we sell you a license to use the Software – we do not own the Software ourselves. The rights to sell the Software via our Service have been assigned or granted to us by the respective software developer or publisher. When you purchase a Software subscription through our Service, the name and cost of the Software will be clearly indicated at checkout.
4.2. No Ownership Transfer: By purchasing a subscription to the Software, you obtain a limited, personal, non-transferable, non-sublicensable license to use that Software as provided. Please Note: Purchasing the Software does not mean you own the software or any intellectual property in it. You are not obtaining title, ownership, or proprietary rights in the Software itself. All ownership and intellectual property rights in the Software remain with the Software’s developer or publisher. Your license to use the Software is personal to you and may not be transferred, sold, gifted, or exchanged to or with any other person or third party.
4.3. Software Usage and Official Terms: The functionality, features, and usage rules for each Software (for example, the terms of use of specific subscription services) are determined by the Software’s developer/publisher. You are responsible for familiarizing yourself with any end-user terms or usage policies of the Software you purchase. For example, the terms of use for Telegram Premium are available on Telegram’s official website (see Telegram’s Terms of Service for Premium), and the terms of use for Telegram Stars (an in-app digital currency) are available on Telegram’s website as well. By purchasing these Software subscriptions, you agree to comply with any such third-party terms of use in addition to this Agreement.
4.4. Delivery of Digital Subscription: When you complete a purchase of a Software subscription, we will fulfill your order by enabling access to the Software for you. Delivery of the digital product is typically immediate (for instance, your Telegram account will be upgraded to Premium features, or Stars will be added to your account) once payment is successfully processed. As this is a digital service, there is no physical delivery. You will be able to use the Software as soon as the subscription is activated. If you encounter any issues with access, please contact our support team (see Section 23).
4.5. Monitoring and Enforcement: We reserve the right to monitor your use of the Service and any Software you have purchased to ensure compliance with this Agreement and the Software’s terms. If we reasonably believe that you are using the Service or the Software in violation of this Agreement or any applicable policy or law, we may suspend or terminate your access (including revoking your Software license) immediately. Such termination may be done unilaterally and without compensation or refund for any fees you have paid, in accordance with Section 11 of this Agreement.
5. Payment and Billing
5.1. Accepted Payment Methods: We accept certain payment methods (such as credit cards, debit cards, and other payment instruments) for purchases made through our Service. Available payment methods may vary depending on your country and the payment processors we support. We may add, remove, or change the accepted payment methods at any time at our discretion. You will be able to select from the available payment options during checkout.
5.2. Payment Authorization: By providing a payment method through our Service, you represent and warrant that:
5.4. Additional Fees: Please note that when you make a purchase through our Service, the amount we charge is the subscription price shown, but your financial institution (such as your bank or card issuer) may impose additional fees outside of our control. For example, your bank might charge foreign transaction fees, currency conversion fees, or other charges if applicable. The Company has no influence over these potential bank fees and accepts no responsibility for any such additional charges. You are responsible for paying any taxes, duties, or other levies imposed by authorities or financial providers on your purchases, as outlined in Section 12.
6. Subscription Terms
6.1. Recurring Subscription and Auto-Renewal: All Software offered through our Service is sold on a subscription basis (for example, monthly or annual recurring subscriptions). The specific billing period and price for your Software subscription will be stated at the time of purchase in the Service. By purchasing a Software subscription, you authorize the Company to charge your selected payment method on a recurring basis for the subscription fee, beginning on the date of purchase and continuing at each renewal interval (e.g. each month or year) until you cancel the subscription. In other words, you agree to pay the subscription fees in accordance with the billing cycle for the Software until you or we cancel the subscription. We are entitled to automatically charge your payment method for each renewal period without further authorization from you, until you properly cancel the subscription.
Your initial subscription term starts on the date of purchase. Thereafter, we will automatically charge and renew your subscription on the first day of each subsequent billing period. For example, if you buy a monthly subscription today, you will be charged today for the first month, and then automatically charged again at the start of each following month unless and until you cancel.
PLEASE NOTE: Your Software subscription will auto-renew indefinitely until you take action to cancel it (or unless we terminate it in accordance with this Agreement). There is no maximum number of renewals, so charges will continue at each interval (monthly, yearly, etc.) unless canceled. Ensure you understand this recurring payment commitment when you subscribe.
6.2. Changes to Subscription Fees: The Company may change the price of any Software subscription from time to time. For example, the developer or publisher of the Software might adjust their pricing, or we may have promotional rates that change. If the subscription fee for Software you have already purchased is going to increase, we will provide you with at least three (3) calendar days’ notice of the new price before it takes effect. We will notify you of price changes through the Service (for instance, via an in-app notification, email, or other communication within the Service).
If you do not agree to a price increase, you have the right to cancel the subscription before the new price is applied (see Section 6.3 on how to cancel). If you continue to use the subscription without canceling after the price change takes effect, you will be deemed to have accepted the new subscription price, and your payment method will be charged the updated rate on the next billing cycle.
6.3. Cancellation of Subscription: You may cancel your Software subscription at any time and for any reason. You can cancel a subscription through the account or user interface of our Service (for example, via a “Cancel Subscription” option in your account settings or via the same platform where you purchased it). If you have any difficulty canceling, you may also contact our support team to assist with cancellation.
If you cancel, the cancellation will take effect at the end of your current paid term. This means you will not be billed again going forward, but you will continue to have access to the Software for the remainder of the period you already paid for. Please note: If you cancel a subscription before the end of a prepaid term, we will not refund any portion of the subscription fees you have already paid for that term. Your subscription benefits will remain active until the end of the billing period that was already paid, after which the subscription will cease and no further charges will occur. (For example, if you paid for a month and cancel midway, you won’t receive money back for the remaining days of that month, but you can still use the service until that month ends.)
PLEASE NOTE: Except where required by law, all subscription purchases are final and non-refundable. Once digital access to the Software is granted, you are not entitled to a refund of fees already paid. We do not offer prorated refunds for unused time in a subscription period or refunds for partially used services.
To avoid future charges, you must cancel before the next renewal date. Deleting or removing the Software application (for instance, uninstalling the Telegram app or deleting your account on the Software platform) does not automatically cancel your paid subscription with us. You are responsible for ensuring you properly cancel through our Service or by contacting us if you wish to terminate a subscription.
6.4. Lapsed Payments and Failed Charges: It is your responsibility to ensure that your provided payment method is current and has sufficient funds for each subscription renewal. If we are unable to process a renewal payment (for example, your card is expired or declined), your subscription may be suspended. In such case, we will typically notify you (for instance, via email or through the Service) that the payment failed and give you an opportunity to update your payment information or provide a new payment method. While payment is outstanding, we may suspend your access to the Software. If you do not successfully make the payment within a reasonable period after our notice (e.g., if the next attempted charge also fails or you do not update payment info), we may cancel your subscription entirely. You would then lose access to the Software at that point. If your subscription is canceled for non-payment, you may need to purchase the subscription again to regain access, subject to any new pricing or terms.
6.5. Our Cancellation Rights: We reserve the right to cancel or terminate your subscription(s) at our discretion if you violate any term of this Agreement or any other applicable Company policy. This includes if you misuse the Service or Software, engage in prohibited activities (see Section 10), or otherwise engage in behavior that we deem to breach our terms. In such cases, we may terminate your access and subscription without prior notice. If we cancel your subscription due to your breach of this Agreement, you will not be entitled to any refund of fees already paid, and we shall not be liable for any losses or damages you may claim to incur due to such termination.
6.6. Telegram Stars
As part of the Service, we may offer a digital product called Telegram Stars (for more information, see the official Telegram announcement introducing Telegram Stars). Telegram Stars is a virtual in-app item (sometimes described as a virtual currency) that allows you to purchase digital goods and services within the Telegram messenger platformtelegram.org. This product is separate from any subscription services and is used exclusively inside the Telegram ecosystem (for example, to buy content from Telegram bots and mini applications).
Telegram Stars can be purchased through a one-time transaction (for instance, as an in-app purchase in Telegram) and will be credited to your Telegram account upon purchase telegram.org. Unlike a subscription, buying Telegram Stars does not result in recurring charges – you pay only once to obtain a specified amount of Stars. When you acquire Telegram Stars, you receive a personal, non-transferable license to use those Stars within your own Telegram account in accordance with Telegram’s terms and our Service.
Telegram Stars are not a subscription service. Any references to subscriptions or recurring payments in this Agreement do not apply to Telegram Stars. Purchasing Telegram Stars is a one-time purchase of digital content and does not auto-renew or require any periodic payment.
All sales of Telegram Stars are final once the Stars have been delivered to your Telegram account telegram.org. Due to the nature of digital goods, you may not cancel a Telegram Stars purchase or receive a refund after delivery. If you delete your Telegram account or otherwise lose access to it, any unused Telegram Stars associated with your account will be permanently forfeited and cannot be refunded or transferred telegram.org.
7. Purchase as a Distributor (Gifting or Resale)
The Service is primarily intended for you to purchase Software for your personal use as an end user. However, we may offer an option for you to buy Software licenses as a Distributor, meaning you purchase on our Service not for your own use, but in order to transfer the Software to another end user (for example, as a gift, reward, or part of your own product offering). If you choose to purchase the Software as a Distributor (i.e., not for yourself but to provide to someone else), additional terms and conditions apply. Such a purchase is governed by our separate Distributor Agreement, which you must read and agree to before making distributor purchases. The Distributor Agreement outlines the rights and responsibilities of distributors, including how licenses can be transferred to end users, and any different pricing or restrictions that may apply.
If you are interested in distributor purchases, please review the Distributor Agreement (available on our website) and contact us for any required setup. Important: Unless and until you enter into the Distributor Agreement, you are not authorized to purchase licenses for resale or transfer. Any Software you buy through the Service is presumed to be for your personal use only under this End User Agreement.
8. Prohibited Uses
We want our Service and the Software provided through it to be used lawfully and respectfully. You are strictly prohibited from using the Service or any Software obtained through the Service for any illegal or unauthorized purpose. In particular, you agree that you will NOT use the Service or the Software to directly or indirectly engage in or facilitate any of the following:
(a) Any criminal or unlawful activity, including but not limited to:
(f) No Unauthorized Automation or Abuse: You may not use bots, scripts, automated tools, or any other unauthorized means to acquire or manipulate Telegram Stars. All Telegram Stars must be obtained through official channels (such as via in-app purchases in the Telegram app) core.telegram.org and used only as intended within the Telegram platform. Any attempt to circumvent the official purchase process or engage in fraudulent activity involving Telegram Stars is strictly prohibited.
This list of prohibited uses is not exhaustive. The Company reserves the right, at its sole discretion, to determine whether any use of the Service is prohibited or objectionable. We may update the above list of prohibitions from time to time as needed to reflect changes in law or our policies.
If you are unsure whether your intended use of the Service might be prohibited, please contact us for clarification before proceeding. Engaging in any of the above activities (or similar unlawful acts) through our Service is grounds for immediate suspension or termination of your account and may be reported to law enforcement or other authorities as appropriate.
9. Suspension and Termination of Use
9.1. Company’s Right to Suspend/Terminate: You understand that the Company may suspend or terminate your access to the Service or any Software at any time if we, in our sole discretion, believe that you have violated this Agreement or any applicable law. This means we can temporarily disable your account or permanently terminate your ability to use our Service (including cancelling your subscriptions) without prior notice if we determine you have breached our terms. We are not required to provide advance warning or seek your consent for such action, though we may attempt to notify you after the fact if appropriate.
9.2. Risk & Security Checks: You acknowledge that our decisions regarding suspension or termination may be based on confidential criteria essential to our risk management and legal compliance. For example, we might receive a security alert or a notice of suspicious activity on your account. You agree that the Company is not obligated to disclose the details of its risk assessment or security protocols to you. This means we might not be able to share the specific reason or evidence that led to our decision if doing so could compromise our security measures or violate law. By using the Service, you accept that such decisions may be made by us in good faith to protect our platform, other users, and our business.
9.3. Your Right to Terminate: You have the right to stop using our Service at any time. If you wish to formally terminate your account or use of the Service, you should notify us by sending a message to our support team (for instance, via the support contact methods in Section 23) explicitly requesting account termination. For security, we may need to verify your identity before processing such a request. Once we receive a valid termination request from you, we will endeavor to terminate your use of the Service (for example, deactivate your account) within up to five (5) business days. Please note that terminating your use of the Service will cancel any active subscriptions you have (effective at the date of termination), and you will lose access to any Software at that time. No refunds will be provided for any remaining subscription period after you terminate, except as required by law or stated otherwise in this Agreement.
9.4. Data Retention After Termination: You understand and agree that the Company may retain certain information associated with you even after your account is terminated. In order to comply with our obligations to payment processors, financial institutions, and government regulators, we may keep records of your transactions and certain personal information for a period of time as required by law. The Company’s policy is to retain such data for five (5) years following the termination of your use of the Service, or longer if required by applicable law. This retention may include information like your purchase history, communications with us, and personal details needed for legal, tax, or accounting purposes. All such data will be handled in accordance with our Privacy Policy and applicable data protection laws. Rest assured, any personal data will remain subject to appropriate protection and will only be accessed as necessary for the above purposes or as required by authorities.
10. Taxes
As the buyer of Software through our Service, you are responsible for any taxes that may be applicable to your purchase, unless we explicitly indicate that the price is tax-inclusive. In general, the Company does not automatically calculate or withhold taxes (such as sales tax, VAT, GST, etc.) on the payments you make, except where we are legally obligated to do so. The price displayed for a Software subscription typically does not include taxes; however, your payment provider or app store (if you purchase through such) might add taxes as required by local laws.
The Company reserves the right to collect or withhold taxes from you if we determine we have a legal obligation to do so. For instance, if a particular jurisdiction requires us to charge VAT for digital services, we may add the appropriate amount at checkout or include it in the charge. We may also withhold taxes from payouts or otherwise if required by law (though generally this applies more to payouts to merchants, not end-user purchases).
We may request certain tax-related information from you if necessary for compliance. For example, if we need to document taxes or report income, we might ask you to provide information like your tax identification number or residency status. You agree to provide any tax information requested by us within a reasonable time (generally within two (2) calendar days of our request) to enable us to comply with applicable laws. Failure to provide required tax information or documentation may result in consequences such as the imposition of the correct tax rate on your transactions, reporting of information to tax authorities, or potential suspension of service if mandated by law.
Ultimately, you are responsible for your own tax liabilities arising from your purchases. If you have questions about tax applicability, please consult your tax advisor. The Company is not responsible for advising you on tax matters, but we will comply with our own legal obligations regarding any taxes associated with the Service.
11. Disclaimer of Warranties (Service Provided “As Is”)
11.1. “As Is” Basis: The Service, and all Software purchased through it, are provided “as is” and “as available.” This means that the Service is provided without any guarantees of any kind, whether express or implied. While we aim to offer you the best experience, we make no warranty that: (a) the Service or Software will meet all of your expectations or requirements; (b) the Service or Software will be available on an uninterrupted, secure, or error-free basis at all times; or (c) the results that may be obtained from the use of the Service or Software will be accurate or reliable.
11.2. No Implied Warranties: To the maximum extent permitted under applicable law, the Company disclaims all warranties and conditions, express or implied, in respect of the Service and the Software, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Service or the Software will function without errors, delays, or imperfections. For example, we cannot warrant that the Software (such as a Telegram Premium subscription) will always perform perfectly or that any errors in the Software will be corrected immediately by the developer.
11.3. Service Availability: We strive to keep the Service up and running 24/7, but you understand that there may be times when the Service is inaccessible or malfunctions, whether due to maintenance, technical issues, or factors outside our control. You acknowledge that occasional downtime or interruptions are an unfortunate reality of internet services. We will make commercially reasonable efforts to maintain the reliability and performance of our Service, but we cannot promise absolute uptime or freedom from technical glitches.
11.4. Feature Changes: The Service (and the Software offered) are subject to continuous development and improvement. This means the form and nature of the Service, including any features or content, may change over time without prior notice to you. We may add, modify, or remove features, or update the user interface, at our discretion. These changes may affect the way you use the Service or interact with the Software. We are not liable for any impact these changes may have on you, but we always aim to make the Service better and will try to communicate significant changes when possible.
In summary, you use our Service and any purchased Software at your own risk. While we hope you will enjoy and benefit from them, we do not offer warranties regarding performance, results, or outcomes. Some jurisdictions do not allow the disclaimer of certain warranties, so some of the above disclaimers may not apply to you. In such jurisdictions, warranties are disclaimed to the fullest extent permitted by law.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY (SMART GLOCAL SERVICES INC.), OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR REPRESENTATIVES, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY SOFTWARE PURCHASED THROUGH THE SERVICE. This includes, but is not limited to, any loss of profits, loss of data, business interruption, personal injury, property damage, or any other tangible or intangible losses.
In addition, if despite the above disclaimer the Company is found liable for any claim arising from or related to this Agreement or your use of the Service, you agree that the maximum aggregate liability of the Company to you will not exceed the amount of US $50.00 (fifty U.S. dollars). In other words, the Company’s total liability for any and all claims will be capped at $50.00. This limitation applies whether the claim is based on breach of contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. Furthermore, any liability is only possible if determined by a final court judgment from a court of competent jurisdiction that the Company is liable to you, and only to the extent of that judgment and the above cap.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you in its entirety. In such cases, our liability shall be limited to the greatest extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates, and their respective officers, directors, employees, agents, and representatives, from and against any and all claims, losses, liabilities, damages, judgments, fines, penalties, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use or misuse of the Service or any Software, (b) your violation of this Agreement or any law or regulation, or (c) your infringement of any rights of a third party (such as intellectual property rights or privacy rights) through your use of the Service or Software.
In plain terms, if your actions result in someone else making a claim against us or if we incur expenses due to something you did in violation of this Agreement, you will be responsible for those costs. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate with our defense of such claims. You will not settle any claim that affects the Company or its affiliates without our prior written approval.
This indemnification obligation will survive the termination of this Agreement and your use of the Service. (This means even after you stop using the Service, you may still have to cover costs related to things that happened while you were using it.)
14. Force Majeure (Uncontrollable Events)
The Company shall not be liable for any failure to perform, or delay in performing, any of our obligations under this Agreement if such failure or delay is caused by events beyond our reasonable control (“Force Majeure” events). Force Majeure includes, but is not limited to, events such as: war (whether declared or not, including civil war, unrest, or rebellion); acts of terrorism; sabotage or insurrection; natural disasters like floods, earthquakes, hurricanes, tornadoes, fires, or other acts of God; epidemics or pandemics and associated government actions (for example, quarantines or lockdowns); strikes, labor disputes, or other industrial disturbances; interruptions in electrical, internet, or telecommunications services; government orders or laws preventing us from operating; or any other extraordinary events or circumstances that are beyond our control and could not have been reasonably foreseen or avoided.
To inject a bit of levity – even an alien invasion or a zombie apocalypse would count as a force majeure event, should such an unlikely catastrophe occur, and the Company would be excused from its obligations during such chaos! More realistically, things like serious cyberattacks or global economic collapse could also constitute force majeure if they directly impede our ability to provide the Service.
If a force majeure event occurs that affects the Company’s performance, we will make reasonable efforts to inform you (for example, via a notice on our website or an email, circumstances permitting) and will attempt to resume our obligations as soon as feasible. However, during the period of the force majeure event, our duties under this Agreement will be suspended and extended for the duration of that event. We will not be considered in breach of this Agreement to the extent our performance is prevented by a force majeure event.
15. Severability and Survival
15.1. Severability: If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, then that provision shall be deemed severed from this Agreement and the remaining provisions shall continue in full force and effect. In such a case, the parties agree to negotiate in good faith a valid, legal, and enforceable provision that closely matches the intent of the original provision, to the extent possible. The purpose is that the fundamental intentions of the parties are preserved even if a specific clause is struck down. No invalidity or unenforceability of any part of this Agreement shall affect the validity of the rest.
15.2. Survival: Certain provisions of this Agreement are meant to survive termination because of their nature. For example, provisions concerning limitation of liability, indemnification, payment obligations for amounts owed, and dispute resolution shall remain binding even after this Agreement is terminated or you stop using the Service. All such provisions will survive to the extent necessary to give them effect. Additionally, any other terms which by their nature or express statement are meant to survive termination of this Agreement shall survive.
16. Third-Party Services
Our Service may reference or integrate with third-party services, products, or content that we do not own or control. For instance, the Software you purchase (like Telegram Premium or Telegram Stars) is provided by third-party developers (Telegram Messenger Inc.) under their own terms, or we may provide links within our Service to external websites or services for your convenience. Please note: Any use of third-party services or products is at your own risk. This Agreement governs only your relationship with the Company and our Service. It does not govern your use of any third-party platforms or software.
When you use any third-party Software or service (such as Telegram itself or any other application you access through our Service), their terms of service, end user license agreements, and privacy policies will apply to you separately. We are not responsible for the actions, content, or policies of any third parties. For example, if there is an issue or outage in the Telegram application that affects your Premium subscription, you would need to refer to Telegram’s terms and support for resolution, although we will assist you to the extent we can.
We make no warranties or representations about third-party services, and we disclaim all liability for anything that occurs when you access or use third-party offerings. If you leave our Service by clicking an external link or by launching a third-party service, be advised that this Agreement (and our Company’s policies) no longer govern those environments.
17. External Links
The Service or our website may contain links to external websites or resources that are not operated by us. These links are provided for your convenience or informational purposes only. For example, we might link to the official websites of Software publishers (like Telegram) or to news, documentation, or third-party content relevant to our Service. We do not have control over the content, privacy practices, or availability of those external sites or resources.
The inclusion of any external link does not imply endorsement or verification by the Company of the linked website or its content. If you choose to click on an external link and visit a third-party site, you do so at your own risk. We strongly encourage you to review the terms of use and privacy policy of any third-party site you visit.
The Company shall not be liable for any loss or damage that may arise from your use of external websites. This includes any harm caused by downloading software or materials from a third-party site, or any losses resulting from reliance on the information or products provided by an external source. Always use discretion when accessing links and ensure that your computer or device is protected against viruses or malware that could be present on external sites.
18. Governing Law and Dispute Resolution
This Agreement, and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with it or its subject matter, shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without giving effect to any conflict of law principles that might direct the application of the laws of a different jurisdiction. By using the Service, you agree that the laws of Delaware will apply to all matters relating to your use of the Service and purchase of Software, except that the U.S. federal laws may apply in certain cases (for example, on issues of intellectual property, or where otherwise applicable).
Jurisdiction: You and the Company agree that any legal disputes or proceedings between us shall be brought exclusively in the courts of the State of Delaware (state or federal courts, as applicable). You consent to the personal jurisdiction of these courts and waive any objections on grounds of venue or inconvenient forum. This means if you ever need to sue the Company or if we need to sue you, it will be in Delaware, under Delaware law.
If you are a consumer residing in a state or country that mandates a different governing law or venue for disputes (and that law applies notwithstanding this Agreement’s choice of Delaware law), then that state’s or country’s law may apply to the extent required, and disputes may be brought in the courts specified by such law. However, in the absence of such a mandatory law, you explicitly agree to Delaware law and venue as stated above.
Waiver of Jury Trial and Class Actions: To the extent permitted by law, both you and the Company waive any right to a trial by jury in any litigation or legal proceeding under this Agreement. Additionally, to the extent permitted by law, you agree not to participate in a class or representative action against the Company as a plaintiff or class member. Any disputes will be resolved on an individual basis. (This waiver is intended to comply with applicable law; if it is not permitted in your jurisdiction, it may not apply.)
19. Privacy
Your privacy is important to us. The collection, use, and protection of personal information you provide to us through the Service are governed by our Privacy Policy. Our Privacy Policy describes how we gather data, what we use it for, how it may be shared, and your rights regarding your personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy and agree to its terms. If you do not agree with our Privacy Policy, you should not use the Service.
The Privacy Policy is available at the link provided on our website (typically labeled “Privacy Policy”). Please review it to understand how we handle your data. If you have any questions about our data practices, you can contact us as described in the Privacy Policy or using the contact information below.
20. Notices and Communications
The Company may provide you with any notices or communications regarding the Service or this Agreement electronically: for example, via email (to the address you provided during sign-up or purchase) or via in-Service notifications (such as an alert in your account dashboard or a message through our application or bot). You agree that any such electronic notice satisfies any legal requirement that such communication be in writing.
It is your responsibility to keep your contact information (especially your email address) up to date in our Service so that you can receive notices. We are not responsible for any missed communication if your contact information is not current or if our message is filtered (e.g., into spam) by your email provider.
Any notices to the Company should be sent through our designated support channels. Generally, electronic messages through the Service or emails to our support email are acceptable methods to reach us (unless a specific form of notice is required by law).
Both you and the Company agree that any agreements, notices, disclosures, and other communications that we exchange electronically will satisfy any legal requirements that would be met if they were in hardcopy writing. For example, all communications from us to you via email or via Service notification will be considered “in writing” and delivered on the day sent.
If we need to send you mail by post (for instance, in the event of a legal notice or required documentation), we will use the physical address you have provided, if any. Likewise, you can send physical mail to our business address listed in Section 24. However, electronic communication is typically faster and more effective for our Service.
21. Contact Information and Customer Support
21.1. Support Inquiries: If you have any questions, concerns, complaints, or feedback about the Service or this Agreement, we encourage you to contact us. Our customer support team is here to help resolve any issues you might encounter. You can reach out to us in the following ways:
21.2. Information to Include: When contacting support, please include any relevant information such as: the email associated with your account, the transaction ID or order number (if your query is about a specific purchase), screenshots of error messages (if any), and a clear summary of your question or problem. This will greatly assist us in helping you effectively.
21.3. Language: Our support services are provided in English (and possibly other languages if available). We will do our best to communicate clearly and in a friendly manner. We ask that you also communicate with our staff respectfully; any abusive or harassing behavior towards our support team may result in termination of service as per our terms.
Remember, we value your feedback! If you have suggestions for improvement or encounter any bugs, letting us know helps us make the Service better for everyone.
22. Company Information
This Agreement is with Smart Glocal Services Inc., which is the merchant and service provider for all purchases made via this Service. For your reference, our company details are as follows:
Support Contact: For customer support, please use the contact methods in Section 21 (email: support@smartglocal.info). Our support team is the first point of contact for any issues.
Privacy Officer: For any privacy-related inquiries or data subject requests, you may contact our data protection or privacy officer through the support email or as directed in our Privacy Policy.
Card Billing Descriptor: (For your information, charges on your credit/debit card statement for purchases through our Service will appear under a descriptor that includes our company name, such as “SmartGlocal” or similar, so you recognize the charge.)
Feel free to contact us if you have any questions about the Company or require verification of our details for trust or compliance purposes.
Thank you for reading our Terms and Conditions. We know it was lengthy, but we want to ensure you fully understand your rights and obligations when using Smart Glocal Services Inc.’s platform. By providing clarity in these terms, we aim to build a trustworthy relationship with you. If you have any questions or need further clarification on any part of this Agreement, please do not hesitate to reach out to us (see Section 21 for how to contact support). We’re here to help and ensure your experience with us is smooth and satisfactory.
Enjoy your digital subscription purchases, and thanks for choosing Smart Glocal!
Version No. 1
Last Updated: May 8, 2025
*PLEASE READ THIS AGREEMENT CAREFULLY. BY USING THE SERVICE AND MAKING PURCHASES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ALL THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY TERM, YOU MUST NOT USE THE SERVICE OR MAKE ANY PURCHASES.
1. Introduction
This Terms and Conditions, including the End User License Agreement (the “Agreement”), is a legally binding contract between you (the “User”, “you”, “your”) and Smart Glocal Services Inc., a company incorporated in Delaware, USA (the “Company”, “we”, “us”, “our”). This Agreement governs your access to and purchase of digital software subscriptions using the Company’s services (collectively, the “Service”). By using the Service to buy software subscriptions, you agree to be bound by this Agreement. An up-to-date version of this Agreement will be posted on our website, and we may update it from time to time. If we make material changes, we will notify you via the Service or other appropriate means. We encourage you to check the “Last Updated” date above and review any changes, as continuing to use the Service after an update signifies your acceptance of the revised terms.
2. Eligibility
By using our Service, you confirm that you are of legal age of majority in your jurisdiction and that you are legally permitted to use the Service and enter into this Agreement. You must have the legal capacity and any necessary authorization to use the Service. If the laws of your jurisdiction prohibit your use of our Service or purchase of the Software (defined below), you must not use the Service. If you use the Service despite such legal prohibition, you do so at your own risk and you alone are responsible for any violation of your local laws.
3. License to Use the Service
We grant you a limited, non-exclusive, non-transferable license to access and use our Service for its intended purpose, subject to the terms of this Agreement. All rights in and to the Service (including all software, code, and content provided as part of the Service) remain the exclusive property of the Company or its licensors. You agree that you will not: copy, reproduce, modify, distribute, transmit, publicly display, sell, license, decompile, reverse engineer, or create derivative works from the Service or any part of it, except as expressly permitted by us for the purpose of using the Service. Any unauthorized use of the Service is strictly prohibited and may result in termination of the limited license granted to you.
4. Purchasing the Software Subscription
4.1. Digital Product – Software Subscription: Our Service allows you to purchase access rights (a subscription license) to certain digital software products (the “Software”). The Software offered are digital subscription services (no physical goods will be delivered). The Company is an authorized distributor of the Software, which means we sell you a license to use the Software – we do not own the Software ourselves. The rights to sell the Software via our Service have been assigned or granted to us by the respective software developer or publisher. When you purchase a Software subscription through our Service, the name and cost of the Software will be clearly indicated at checkout.
4.2. No Ownership Transfer: By purchasing a subscription to the Software, you obtain a limited, personal, non-transferable, non-sublicensable license to use that Software as provided. Please Note: Purchasing the Software does not mean you own the software or any intellectual property in it. You are not obtaining title, ownership, or proprietary rights in the Software itself. All ownership and intellectual property rights in the Software remain with the Software’s developer or publisher. Your license to use the Software is personal to you and may not be transferred, sold, gifted, or exchanged to or with any other person or third party.
4.3. Software Usage and Official Terms: The functionality, features, and usage rules for each Software (for example, the terms of use of specific subscription services) are determined by the Software’s developer/publisher. You are responsible for familiarizing yourself with any end-user terms or usage policies of the Software you purchase. For example, the terms of use for Telegram Premium are available on Telegram’s official website (see Telegram’s Terms of Service for Premium), and the terms of use for Telegram Stars (an in-app digital currency) are available on Telegram’s website as well. By purchasing these Software subscriptions, you agree to comply with any such third-party terms of use in addition to this Agreement.
4.4. Delivery of Digital Subscription: When you complete a purchase of a Software subscription, we will fulfill your order by enabling access to the Software for you. Delivery of the digital product is typically immediate (for instance, your Telegram account will be upgraded to Premium features, or Stars will be added to your account) once payment is successfully processed. As this is a digital service, there is no physical delivery. You will be able to use the Software as soon as the subscription is activated. If you encounter any issues with access, please contact our support team (see Section 23).
4.5. Monitoring and Enforcement: We reserve the right to monitor your use of the Service and any Software you have purchased to ensure compliance with this Agreement and the Software’s terms. If we reasonably believe that you are using the Service or the Software in violation of this Agreement or any applicable policy or law, we may suspend or terminate your access (including revoking your Software license) immediately. Such termination may be done unilaterally and without compensation or refund for any fees you have paid, in accordance with Section 11 of this Agreement.
5. Payment and Billing
5.1. Accepted Payment Methods: We accept certain payment methods (such as credit cards, debit cards, and other payment instruments) for purchases made through our Service. Available payment methods may vary depending on your country and the payment processors we support. We may add, remove, or change the accepted payment methods at any time at our discretion. You will be able to select from the available payment options during checkout.
5.2. Payment Authorization: By providing a payment method through our Service, you represent and warrant that:
- (a) You are legally authorized to use the payment method you provide (for example, you are the authorized cardholder or an authorized user of that card or account).
- (b) All payment information you submit is true, current, complete, and accurate.
- (c) We have the right to charge your provided payment method for the purchases you make, and to store your payment details (in a secure, tokenized form) for ease of future payments.
- (d) We may share necessary payment information (e.g. transaction details, card token, billing name) with our trusted payment processors and financial institutions in order to process transactions and maintain your account.
5.4. Additional Fees: Please note that when you make a purchase through our Service, the amount we charge is the subscription price shown, but your financial institution (such as your bank or card issuer) may impose additional fees outside of our control. For example, your bank might charge foreign transaction fees, currency conversion fees, or other charges if applicable. The Company has no influence over these potential bank fees and accepts no responsibility for any such additional charges. You are responsible for paying any taxes, duties, or other levies imposed by authorities or financial providers on your purchases, as outlined in Section 12.
6. Subscription Terms
6.1. Recurring Subscription and Auto-Renewal: All Software offered through our Service is sold on a subscription basis (for example, monthly or annual recurring subscriptions). The specific billing period and price for your Software subscription will be stated at the time of purchase in the Service. By purchasing a Software subscription, you authorize the Company to charge your selected payment method on a recurring basis for the subscription fee, beginning on the date of purchase and continuing at each renewal interval (e.g. each month or year) until you cancel the subscription. In other words, you agree to pay the subscription fees in accordance with the billing cycle for the Software until you or we cancel the subscription. We are entitled to automatically charge your payment method for each renewal period without further authorization from you, until you properly cancel the subscription.
Your initial subscription term starts on the date of purchase. Thereafter, we will automatically charge and renew your subscription on the first day of each subsequent billing period. For example, if you buy a monthly subscription today, you will be charged today for the first month, and then automatically charged again at the start of each following month unless and until you cancel.
PLEASE NOTE: Your Software subscription will auto-renew indefinitely until you take action to cancel it (or unless we terminate it in accordance with this Agreement). There is no maximum number of renewals, so charges will continue at each interval (monthly, yearly, etc.) unless canceled. Ensure you understand this recurring payment commitment when you subscribe.
6.2. Changes to Subscription Fees: The Company may change the price of any Software subscription from time to time. For example, the developer or publisher of the Software might adjust their pricing, or we may have promotional rates that change. If the subscription fee for Software you have already purchased is going to increase, we will provide you with at least three (3) calendar days’ notice of the new price before it takes effect. We will notify you of price changes through the Service (for instance, via an in-app notification, email, or other communication within the Service).
If you do not agree to a price increase, you have the right to cancel the subscription before the new price is applied (see Section 6.3 on how to cancel). If you continue to use the subscription without canceling after the price change takes effect, you will be deemed to have accepted the new subscription price, and your payment method will be charged the updated rate on the next billing cycle.
6.3. Cancellation of Subscription: You may cancel your Software subscription at any time and for any reason. You can cancel a subscription through the account or user interface of our Service (for example, via a “Cancel Subscription” option in your account settings or via the same platform where you purchased it). If you have any difficulty canceling, you may also contact our support team to assist with cancellation.
If you cancel, the cancellation will take effect at the end of your current paid term. This means you will not be billed again going forward, but you will continue to have access to the Software for the remainder of the period you already paid for. Please note: If you cancel a subscription before the end of a prepaid term, we will not refund any portion of the subscription fees you have already paid for that term. Your subscription benefits will remain active until the end of the billing period that was already paid, after which the subscription will cease and no further charges will occur. (For example, if you paid for a month and cancel midway, you won’t receive money back for the remaining days of that month, but you can still use the service until that month ends.)
PLEASE NOTE: Except where required by law, all subscription purchases are final and non-refundable. Once digital access to the Software is granted, you are not entitled to a refund of fees already paid. We do not offer prorated refunds for unused time in a subscription period or refunds for partially used services.
To avoid future charges, you must cancel before the next renewal date. Deleting or removing the Software application (for instance, uninstalling the Telegram app or deleting your account on the Software platform) does not automatically cancel your paid subscription with us. You are responsible for ensuring you properly cancel through our Service or by contacting us if you wish to terminate a subscription.
6.4. Lapsed Payments and Failed Charges: It is your responsibility to ensure that your provided payment method is current and has sufficient funds for each subscription renewal. If we are unable to process a renewal payment (for example, your card is expired or declined), your subscription may be suspended. In such case, we will typically notify you (for instance, via email or through the Service) that the payment failed and give you an opportunity to update your payment information or provide a new payment method. While payment is outstanding, we may suspend your access to the Software. If you do not successfully make the payment within a reasonable period after our notice (e.g., if the next attempted charge also fails or you do not update payment info), we may cancel your subscription entirely. You would then lose access to the Software at that point. If your subscription is canceled for non-payment, you may need to purchase the subscription again to regain access, subject to any new pricing or terms.
6.5. Our Cancellation Rights: We reserve the right to cancel or terminate your subscription(s) at our discretion if you violate any term of this Agreement or any other applicable Company policy. This includes if you misuse the Service or Software, engage in prohibited activities (see Section 10), or otherwise engage in behavior that we deem to breach our terms. In such cases, we may terminate your access and subscription without prior notice. If we cancel your subscription due to your breach of this Agreement, you will not be entitled to any refund of fees already paid, and we shall not be liable for any losses or damages you may claim to incur due to such termination.
6.6. Telegram Stars
As part of the Service, we may offer a digital product called Telegram Stars (for more information, see the official Telegram announcement introducing Telegram Stars). Telegram Stars is a virtual in-app item (sometimes described as a virtual currency) that allows you to purchase digital goods and services within the Telegram messenger platformtelegram.org. This product is separate from any subscription services and is used exclusively inside the Telegram ecosystem (for example, to buy content from Telegram bots and mini applications).
Telegram Stars can be purchased through a one-time transaction (for instance, as an in-app purchase in Telegram) and will be credited to your Telegram account upon purchase telegram.org. Unlike a subscription, buying Telegram Stars does not result in recurring charges – you pay only once to obtain a specified amount of Stars. When you acquire Telegram Stars, you receive a personal, non-transferable license to use those Stars within your own Telegram account in accordance with Telegram’s terms and our Service.
Telegram Stars are not a subscription service. Any references to subscriptions or recurring payments in this Agreement do not apply to Telegram Stars. Purchasing Telegram Stars is a one-time purchase of digital content and does not auto-renew or require any periodic payment.
All sales of Telegram Stars are final once the Stars have been delivered to your Telegram account telegram.org. Due to the nature of digital goods, you may not cancel a Telegram Stars purchase or receive a refund after delivery. If you delete your Telegram account or otherwise lose access to it, any unused Telegram Stars associated with your account will be permanently forfeited and cannot be refunded or transferred telegram.org.
7. Purchase as a Distributor (Gifting or Resale)
The Service is primarily intended for you to purchase Software for your personal use as an end user. However, we may offer an option for you to buy Software licenses as a Distributor, meaning you purchase on our Service not for your own use, but in order to transfer the Software to another end user (for example, as a gift, reward, or part of your own product offering). If you choose to purchase the Software as a Distributor (i.e., not for yourself but to provide to someone else), additional terms and conditions apply. Such a purchase is governed by our separate Distributor Agreement, which you must read and agree to before making distributor purchases. The Distributor Agreement outlines the rights and responsibilities of distributors, including how licenses can be transferred to end users, and any different pricing or restrictions that may apply.
If you are interested in distributor purchases, please review the Distributor Agreement (available on our website) and contact us for any required setup. Important: Unless and until you enter into the Distributor Agreement, you are not authorized to purchase licenses for resale or transfer. Any Software you buy through the Service is presumed to be for your personal use only under this End User Agreement.
8. Prohibited Uses
We want our Service and the Software provided through it to be used lawfully and respectfully. You are strictly prohibited from using the Service or any Software obtained through the Service for any illegal or unauthorized purpose. In particular, you agree that you will NOT use the Service or the Software to directly or indirectly engage in or facilitate any of the following:
(a) Any criminal or unlawful activity, including but not limited to:
- Incitement, solicitation, or promotion of hatred, violence, racism, or religious persecution.
- Encouraging, promoting, or instructing others to engage in illegal activity or fraud.
- Using the Service to pay for any goods or services that are illegal or that involve the proceeds of crime.
- Drugs and illicit substances: Illegal narcotics, controlled substances, recreational drugs (including marijuana in jurisdictions where it is illegal), steroids, or any related drug paraphernalia.
- Weapons and hazardous materials: Firearms, ammunition, explosives, or other weapons; also any instructions or kits for making weapons.
- Tobacco products: Cigarettes, e-cigarettes, vaping products, or any tobacco-related products where prohibited by law.
- Medications and supplements: Prescription medicines, unapproved pharmaceuticals, or dietary supplements that are not in compliance with applicable laws and regulations.
- Government-issued identification documents or licenses: Fake IDs, passports, social security numbers, or any personal identification documents (real or counterfeit).
- Stolen or illegal goods: This includes stolen credit cards or account credentials, or digital goods obtained illegally (such as hacked accounts or pirated software).
- Calling cards or phone services obtained fraudulently.
- Fraudulent marketing or scams: Ponzi schemes, pyramid schemes, or deceptive marketing practices intended to defraud individuals.
- High-risk file sharing: The sale of access to file hosting, cyberlockers, or services that are commonly used for copyright infringement or illicit file distribution.
- Pyramid or Ponzi schemes, multi-level marketing programs that are illegal, or any other speculative financial scams.
- Unlicensed online trading services or forex schemes promising unrealistic returns.
- Online gambling services, casinos, sports betting, or wagering platforms (except where expressly permitted by law and by card network rules).
- Penny auctions, reverse auctions, or similar dubious auction models that can be considered deceptive.
- Any transactions that involve goods or services which infringe a third party’s copyright, trademark, or other intellectual property rights. For example, the distribution of pirated music, movies, software, or other content without authorization from the rights holder.
- Selling or distributing counterfeit products or unauthorized replicas/imitation of branded goods.
- Offering software keys, cracks, or license credentials for software in violation of the software owner’s rights.
- Any other goods or services that are prohibited by applicable law in the jurisdiction of either the Company or the User, or that violate the rules of payment providers or card networks.
(f) No Unauthorized Automation or Abuse: You may not use bots, scripts, automated tools, or any other unauthorized means to acquire or manipulate Telegram Stars. All Telegram Stars must be obtained through official channels (such as via in-app purchases in the Telegram app) core.telegram.org and used only as intended within the Telegram platform. Any attempt to circumvent the official purchase process or engage in fraudulent activity involving Telegram Stars is strictly prohibited.
This list of prohibited uses is not exhaustive. The Company reserves the right, at its sole discretion, to determine whether any use of the Service is prohibited or objectionable. We may update the above list of prohibitions from time to time as needed to reflect changes in law or our policies.
If you are unsure whether your intended use of the Service might be prohibited, please contact us for clarification before proceeding. Engaging in any of the above activities (or similar unlawful acts) through our Service is grounds for immediate suspension or termination of your account and may be reported to law enforcement or other authorities as appropriate.
9. Suspension and Termination of Use
9.1. Company’s Right to Suspend/Terminate: You understand that the Company may suspend or terminate your access to the Service or any Software at any time if we, in our sole discretion, believe that you have violated this Agreement or any applicable law. This means we can temporarily disable your account or permanently terminate your ability to use our Service (including cancelling your subscriptions) without prior notice if we determine you have breached our terms. We are not required to provide advance warning or seek your consent for such action, though we may attempt to notify you after the fact if appropriate.
9.2. Risk & Security Checks: You acknowledge that our decisions regarding suspension or termination may be based on confidential criteria essential to our risk management and legal compliance. For example, we might receive a security alert or a notice of suspicious activity on your account. You agree that the Company is not obligated to disclose the details of its risk assessment or security protocols to you. This means we might not be able to share the specific reason or evidence that led to our decision if doing so could compromise our security measures or violate law. By using the Service, you accept that such decisions may be made by us in good faith to protect our platform, other users, and our business.
9.3. Your Right to Terminate: You have the right to stop using our Service at any time. If you wish to formally terminate your account or use of the Service, you should notify us by sending a message to our support team (for instance, via the support contact methods in Section 23) explicitly requesting account termination. For security, we may need to verify your identity before processing such a request. Once we receive a valid termination request from you, we will endeavor to terminate your use of the Service (for example, deactivate your account) within up to five (5) business days. Please note that terminating your use of the Service will cancel any active subscriptions you have (effective at the date of termination), and you will lose access to any Software at that time. No refunds will be provided for any remaining subscription period after you terminate, except as required by law or stated otherwise in this Agreement.
9.4. Data Retention After Termination: You understand and agree that the Company may retain certain information associated with you even after your account is terminated. In order to comply with our obligations to payment processors, financial institutions, and government regulators, we may keep records of your transactions and certain personal information for a period of time as required by law. The Company’s policy is to retain such data for five (5) years following the termination of your use of the Service, or longer if required by applicable law. This retention may include information like your purchase history, communications with us, and personal details needed for legal, tax, or accounting purposes. All such data will be handled in accordance with our Privacy Policy and applicable data protection laws. Rest assured, any personal data will remain subject to appropriate protection and will only be accessed as necessary for the above purposes or as required by authorities.
10. Taxes
As the buyer of Software through our Service, you are responsible for any taxes that may be applicable to your purchase, unless we explicitly indicate that the price is tax-inclusive. In general, the Company does not automatically calculate or withhold taxes (such as sales tax, VAT, GST, etc.) on the payments you make, except where we are legally obligated to do so. The price displayed for a Software subscription typically does not include taxes; however, your payment provider or app store (if you purchase through such) might add taxes as required by local laws.
The Company reserves the right to collect or withhold taxes from you if we determine we have a legal obligation to do so. For instance, if a particular jurisdiction requires us to charge VAT for digital services, we may add the appropriate amount at checkout or include it in the charge. We may also withhold taxes from payouts or otherwise if required by law (though generally this applies more to payouts to merchants, not end-user purchases).
We may request certain tax-related information from you if necessary for compliance. For example, if we need to document taxes or report income, we might ask you to provide information like your tax identification number or residency status. You agree to provide any tax information requested by us within a reasonable time (generally within two (2) calendar days of our request) to enable us to comply with applicable laws. Failure to provide required tax information or documentation may result in consequences such as the imposition of the correct tax rate on your transactions, reporting of information to tax authorities, or potential suspension of service if mandated by law.
Ultimately, you are responsible for your own tax liabilities arising from your purchases. If you have questions about tax applicability, please consult your tax advisor. The Company is not responsible for advising you on tax matters, but we will comply with our own legal obligations regarding any taxes associated with the Service.
11. Disclaimer of Warranties (Service Provided “As Is”)
11.1. “As Is” Basis: The Service, and all Software purchased through it, are provided “as is” and “as available.” This means that the Service is provided without any guarantees of any kind, whether express or implied. While we aim to offer you the best experience, we make no warranty that: (a) the Service or Software will meet all of your expectations or requirements; (b) the Service or Software will be available on an uninterrupted, secure, or error-free basis at all times; or (c) the results that may be obtained from the use of the Service or Software will be accurate or reliable.
11.2. No Implied Warranties: To the maximum extent permitted under applicable law, the Company disclaims all warranties and conditions, express or implied, in respect of the Service and the Software, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Service or the Software will function without errors, delays, or imperfections. For example, we cannot warrant that the Software (such as a Telegram Premium subscription) will always perform perfectly or that any errors in the Software will be corrected immediately by the developer.
11.3. Service Availability: We strive to keep the Service up and running 24/7, but you understand that there may be times when the Service is inaccessible or malfunctions, whether due to maintenance, technical issues, or factors outside our control. You acknowledge that occasional downtime or interruptions are an unfortunate reality of internet services. We will make commercially reasonable efforts to maintain the reliability and performance of our Service, but we cannot promise absolute uptime or freedom from technical glitches.
11.4. Feature Changes: The Service (and the Software offered) are subject to continuous development and improvement. This means the form and nature of the Service, including any features or content, may change over time without prior notice to you. We may add, modify, or remove features, or update the user interface, at our discretion. These changes may affect the way you use the Service or interact with the Software. We are not liable for any impact these changes may have on you, but we always aim to make the Service better and will try to communicate significant changes when possible.
In summary, you use our Service and any purchased Software at your own risk. While we hope you will enjoy and benefit from them, we do not offer warranties regarding performance, results, or outcomes. Some jurisdictions do not allow the disclaimer of certain warranties, so some of the above disclaimers may not apply to you. In such jurisdictions, warranties are disclaimed to the fullest extent permitted by law.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY (SMART GLOCAL SERVICES INC.), OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR REPRESENTATIVES, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY SOFTWARE PURCHASED THROUGH THE SERVICE. This includes, but is not limited to, any loss of profits, loss of data, business interruption, personal injury, property damage, or any other tangible or intangible losses.
In addition, if despite the above disclaimer the Company is found liable for any claim arising from or related to this Agreement or your use of the Service, you agree that the maximum aggregate liability of the Company to you will not exceed the amount of US $50.00 (fifty U.S. dollars). In other words, the Company’s total liability for any and all claims will be capped at $50.00. This limitation applies whether the claim is based on breach of contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. Furthermore, any liability is only possible if determined by a final court judgment from a court of competent jurisdiction that the Company is liable to you, and only to the extent of that judgment and the above cap.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you in its entirety. In such cases, our liability shall be limited to the greatest extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates, and their respective officers, directors, employees, agents, and representatives, from and against any and all claims, losses, liabilities, damages, judgments, fines, penalties, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use or misuse of the Service or any Software, (b) your violation of this Agreement or any law or regulation, or (c) your infringement of any rights of a third party (such as intellectual property rights or privacy rights) through your use of the Service or Software.
In plain terms, if your actions result in someone else making a claim against us or if we incur expenses due to something you did in violation of this Agreement, you will be responsible for those costs. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate with our defense of such claims. You will not settle any claim that affects the Company or its affiliates without our prior written approval.
This indemnification obligation will survive the termination of this Agreement and your use of the Service. (This means even after you stop using the Service, you may still have to cover costs related to things that happened while you were using it.)
14. Force Majeure (Uncontrollable Events)
The Company shall not be liable for any failure to perform, or delay in performing, any of our obligations under this Agreement if such failure or delay is caused by events beyond our reasonable control (“Force Majeure” events). Force Majeure includes, but is not limited to, events such as: war (whether declared or not, including civil war, unrest, or rebellion); acts of terrorism; sabotage or insurrection; natural disasters like floods, earthquakes, hurricanes, tornadoes, fires, or other acts of God; epidemics or pandemics and associated government actions (for example, quarantines or lockdowns); strikes, labor disputes, or other industrial disturbances; interruptions in electrical, internet, or telecommunications services; government orders or laws preventing us from operating; or any other extraordinary events or circumstances that are beyond our control and could not have been reasonably foreseen or avoided.
To inject a bit of levity – even an alien invasion or a zombie apocalypse would count as a force majeure event, should such an unlikely catastrophe occur, and the Company would be excused from its obligations during such chaos! More realistically, things like serious cyberattacks or global economic collapse could also constitute force majeure if they directly impede our ability to provide the Service.
If a force majeure event occurs that affects the Company’s performance, we will make reasonable efforts to inform you (for example, via a notice on our website or an email, circumstances permitting) and will attempt to resume our obligations as soon as feasible. However, during the period of the force majeure event, our duties under this Agreement will be suspended and extended for the duration of that event. We will not be considered in breach of this Agreement to the extent our performance is prevented by a force majeure event.
15. Severability and Survival
15.1. Severability: If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, then that provision shall be deemed severed from this Agreement and the remaining provisions shall continue in full force and effect. In such a case, the parties agree to negotiate in good faith a valid, legal, and enforceable provision that closely matches the intent of the original provision, to the extent possible. The purpose is that the fundamental intentions of the parties are preserved even if a specific clause is struck down. No invalidity or unenforceability of any part of this Agreement shall affect the validity of the rest.
15.2. Survival: Certain provisions of this Agreement are meant to survive termination because of their nature. For example, provisions concerning limitation of liability, indemnification, payment obligations for amounts owed, and dispute resolution shall remain binding even after this Agreement is terminated or you stop using the Service. All such provisions will survive to the extent necessary to give them effect. Additionally, any other terms which by their nature or express statement are meant to survive termination of this Agreement shall survive.
16. Third-Party Services
Our Service may reference or integrate with third-party services, products, or content that we do not own or control. For instance, the Software you purchase (like Telegram Premium or Telegram Stars) is provided by third-party developers (Telegram Messenger Inc.) under their own terms, or we may provide links within our Service to external websites or services for your convenience. Please note: Any use of third-party services or products is at your own risk. This Agreement governs only your relationship with the Company and our Service. It does not govern your use of any third-party platforms or software.
When you use any third-party Software or service (such as Telegram itself or any other application you access through our Service), their terms of service, end user license agreements, and privacy policies will apply to you separately. We are not responsible for the actions, content, or policies of any third parties. For example, if there is an issue or outage in the Telegram application that affects your Premium subscription, you would need to refer to Telegram’s terms and support for resolution, although we will assist you to the extent we can.
We make no warranties or representations about third-party services, and we disclaim all liability for anything that occurs when you access or use third-party offerings. If you leave our Service by clicking an external link or by launching a third-party service, be advised that this Agreement (and our Company’s policies) no longer govern those environments.
17. External Links
The Service or our website may contain links to external websites or resources that are not operated by us. These links are provided for your convenience or informational purposes only. For example, we might link to the official websites of Software publishers (like Telegram) or to news, documentation, or third-party content relevant to our Service. We do not have control over the content, privacy practices, or availability of those external sites or resources.
The inclusion of any external link does not imply endorsement or verification by the Company of the linked website or its content. If you choose to click on an external link and visit a third-party site, you do so at your own risk. We strongly encourage you to review the terms of use and privacy policy of any third-party site you visit.
The Company shall not be liable for any loss or damage that may arise from your use of external websites. This includes any harm caused by downloading software or materials from a third-party site, or any losses resulting from reliance on the information or products provided by an external source. Always use discretion when accessing links and ensure that your computer or device is protected against viruses or malware that could be present on external sites.
18. Governing Law and Dispute Resolution
This Agreement, and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with it or its subject matter, shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without giving effect to any conflict of law principles that might direct the application of the laws of a different jurisdiction. By using the Service, you agree that the laws of Delaware will apply to all matters relating to your use of the Service and purchase of Software, except that the U.S. federal laws may apply in certain cases (for example, on issues of intellectual property, or where otherwise applicable).
Jurisdiction: You and the Company agree that any legal disputes or proceedings between us shall be brought exclusively in the courts of the State of Delaware (state or federal courts, as applicable). You consent to the personal jurisdiction of these courts and waive any objections on grounds of venue or inconvenient forum. This means if you ever need to sue the Company or if we need to sue you, it will be in Delaware, under Delaware law.
If you are a consumer residing in a state or country that mandates a different governing law or venue for disputes (and that law applies notwithstanding this Agreement’s choice of Delaware law), then that state’s or country’s law may apply to the extent required, and disputes may be brought in the courts specified by such law. However, in the absence of such a mandatory law, you explicitly agree to Delaware law and venue as stated above.
Waiver of Jury Trial and Class Actions: To the extent permitted by law, both you and the Company waive any right to a trial by jury in any litigation or legal proceeding under this Agreement. Additionally, to the extent permitted by law, you agree not to participate in a class or representative action against the Company as a plaintiff or class member. Any disputes will be resolved on an individual basis. (This waiver is intended to comply with applicable law; if it is not permitted in your jurisdiction, it may not apply.)
19. Privacy
Your privacy is important to us. The collection, use, and protection of personal information you provide to us through the Service are governed by our Privacy Policy. Our Privacy Policy describes how we gather data, what we use it for, how it may be shared, and your rights regarding your personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy and agree to its terms. If you do not agree with our Privacy Policy, you should not use the Service.
The Privacy Policy is available at the link provided on our website (typically labeled “Privacy Policy”). Please review it to understand how we handle your data. If you have any questions about our data practices, you can contact us as described in the Privacy Policy or using the contact information below.
20. Notices and Communications
The Company may provide you with any notices or communications regarding the Service or this Agreement electronically: for example, via email (to the address you provided during sign-up or purchase) or via in-Service notifications (such as an alert in your account dashboard or a message through our application or bot). You agree that any such electronic notice satisfies any legal requirement that such communication be in writing.
It is your responsibility to keep your contact information (especially your email address) up to date in our Service so that you can receive notices. We are not responsible for any missed communication if your contact information is not current or if our message is filtered (e.g., into spam) by your email provider.
Any notices to the Company should be sent through our designated support channels. Generally, electronic messages through the Service or emails to our support email are acceptable methods to reach us (unless a specific form of notice is required by law).
Both you and the Company agree that any agreements, notices, disclosures, and other communications that we exchange electronically will satisfy any legal requirements that would be met if they were in hardcopy writing. For example, all communications from us to you via email or via Service notification will be considered “in writing” and delivered on the day sent.
If we need to send you mail by post (for instance, in the event of a legal notice or required documentation), we will use the physical address you have provided, if any. Likewise, you can send physical mail to our business address listed in Section 24. However, electronic communication is typically faster and more effective for our Service.
21. Contact Information and Customer Support
21.1. Support Inquiries: If you have any questions, concerns, complaints, or feedback about the Service or this Agreement, we encourage you to contact us. Our customer support team is here to help resolve any issues you might encounter. You can reach out to us in the following ways:
- Via Email: Please send your inquiry to our support email at support@smartglocal.info Include your name, contact information, and a detailed description of your question or issue. This will help us locate your account (if applicable) and provide a faster response.
- Via In-Service Message: If the Service offers an in-app chat or messaging feature for support, you may send us a message through that interface. For example, some of our integrations (like a bot) might accept support queries that will be forwarded to our team.
- Via Mail: For formal correspondence or if electronic means are not available, you may write to us at our business mailing address provided in Section 24.
21.2. Information to Include: When contacting support, please include any relevant information such as: the email associated with your account, the transaction ID or order number (if your query is about a specific purchase), screenshots of error messages (if any), and a clear summary of your question or problem. This will greatly assist us in helping you effectively.
21.3. Language: Our support services are provided in English (and possibly other languages if available). We will do our best to communicate clearly and in a friendly manner. We ask that you also communicate with our staff respectfully; any abusive or harassing behavior towards our support team may result in termination of service as per our terms.
Remember, we value your feedback! If you have suggestions for improvement or encounter any bugs, letting us know helps us make the Service better for everyone.
22. Company Information
This Agreement is with Smart Glocal Services Inc., which is the merchant and service provider for all purchases made via this Service. For your reference, our company details are as follows:
- Company Name: Smart Glocal Services Inc.
- Registered Address: 1209 Orange Street, Wilmington, Delaware 19801, USA.
- Jurisdiction of Incorporation: Delaware, United States of America.
Support Contact: For customer support, please use the contact methods in Section 21 (email: support@smartglocal.info). Our support team is the first point of contact for any issues.
Privacy Officer: For any privacy-related inquiries or data subject requests, you may contact our data protection or privacy officer through the support email or as directed in our Privacy Policy.
Card Billing Descriptor: (For your information, charges on your credit/debit card statement for purchases through our Service will appear under a descriptor that includes our company name, such as “SmartGlocal” or similar, so you recognize the charge.)
Feel free to contact us if you have any questions about the Company or require verification of our details for trust or compliance purposes.
Thank you for reading our Terms and Conditions. We know it was lengthy, but we want to ensure you fully understand your rights and obligations when using Smart Glocal Services Inc.’s platform. By providing clarity in these terms, we aim to build a trustworthy relationship with you. If you have any questions or need further clarification on any part of this Agreement, please do not hesitate to reach out to us (see Section 21 for how to contact support). We’re here to help and ensure your experience with us is smooth and satisfactory.
Enjoy your digital subscription purchases, and thanks for choosing Smart Glocal!